Guides for families

How the Support at Home classification works, what the assessment asks, and what to do if the result doesn't look right. Every guide shows when we last checked it against official sources.

• What the aged care assessment (IAT) asks: a section-by-section guide for families

  The assessor works through about a dozen sections of the Integrated Assessment Tool. Knowing what each one covers — and which ones decide the classification — helps you prepare the right information.

  9 min read · checked 12 November 2026

• Disagree with your aged care assessment? The 28-day review window explained

  The 28 days start when you receive the decision, not on the assessment day. Here's how the review works, what to include, and the difference between a review and a support plan review.

  7 min read · checked 11 November 2026

• How the Support at Home classification algorithm works

  Three layers decide a Support at Home classification: how much help is needed with everyday tasks, whether that help is already in place, and six compounding factors. Here is the whole table, explained.

  8 min read · checked 12 November 2026