Privacy Policy

CareLevelReady(“we”, “us”) is an independent website that helps families prepare for Support at Home aged care assessments and reviews. We are not a government agency. Contact: contact@carelevelready.com.

• Email sign-up: your email address, the option you choose to describe yourself (for example, family member or carer), the page you signed up from, and the date you gave consent.
• Classification calculator: your answers are worked out in your browser and kept only in this browser tab (session storage), which clears when you close the tab. They are not sent to us — unless you ask us to email you the result. Then your answers are sent to our server once, used to write that email, and not stored. The email is delivered by Resend. We only add your email address to our update list if you tick the box asking for updates.
• Abuse prevention: a one-way scrambled (salted hash) version of your IP address, used only to limit repeated sign-ups. When we email a calculator result we also keep scrambled versions of the IP address and email address for 30 days, only to stop the form being used to send unwanted emails.
• Website analytics: we use Google Analytics 4 to understand which pages are useful. It uses cookies and collects information such as pages viewed, approximate location and device type. We never send it anything you type into a form.

We do not ask for, and you should not send us, Medicare, DVA or My Aged Care ID numbers, full names or addresses.

To email you when our tools launch, to send occasional updates about Support at Home rule changes (if you signed up for them), to understand who uses the site so we build the right things, and to keep the site secure. Every email includes an unsubscribe link and identifies us as the sender, in line with the Spam Act 2003.

Your information is held by these service providers on our behalf:

• Neon — database, hosted in Sydney, Australia
• Vercel — website hosting. Our server code runs in Sydney; public pages are cached on servers in many countries
• Google Analytics — analytics, United States
• Resend — email delivery (including calculator results), United States

Because some of these are outside Australia, we choose providers with published security and privacy commitments and only give them what they need to provide their service.

Sign-up details are kept until you unsubscribe. Unsubscribing deletes your record from our database. The scrambled records used to limit result emails are deleted after 30 days. Calculator answers are never stored. Analytics data is kept by Google for 14 months.

Our paid preparation documents will ask about the health and daily needs of the person you care for. That is sensitive information under the Privacy Act. Before any tool collects it, we will update this policy to explain exactly what is collected, where it is processed (including any AI service), how long it is kept and how to delete it — and we will ask for your explicit consent first.

• Unsubscribe at any time using the link in any email.
• Ask to see, correct or delete your information by emailing contact@carelevelready.com. We aim to respond within 30 days.
• Block analytics cookies in your browser settings, or use Google's opt-out browser add-on.

Please contact us first and we will try to fix it. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

When we change this policy we update the date at the top. For significant changes we will email subscribers before the change takes effect.