Refund policy

If you haven’t produced your document yet, you can ask for a full refund within 14 days of paying. You don’t need to give a reason.

If something goes wrong on our side and your document can’t be produced, we refund you automatically, or restore your purchase so you can try again — whichever you prefer.

A document has a fault if any of these is true:

• It’s incomplete — a section listed on the product page is missing.
• It states something you didn’t tell us — for example a diagnosis, event or person that isn’t in your answers.
• It contradicts your answers — for example it says a need is met when you said it isn’t.
• It doesn’t work — the PDF won’t open or download, or pages are missing.

Tell us within 14 days of the document being produced, saying which part has the problem. We reply within 2 business days. If it’s a fault, we produce a corrected document free — this doesn’t use up your free re-generations. If we can’t fix it, we refund you in full.

• Preferring different wording or tone — you can edit any wording yourself, as often as you like.
• A different result from the assessment or review than you hoped for, or a classification different from the calculator’s estimate. We can’t guarantee any outcome.
• Something that came from an answer you gave — change the answer and produce the document again.
• Changing your mind after the document is produced.

Your rights under the Australian Consumer Law still apply in every case.

You can edit the wording of your document as often as you like. You can also go back, change your answers and produce the document again up to 2 more times for the same person, at no extra cost.

The same rules apply to purchases made with a discount code. A refund is the amount you actually paid.

Payments are processed by Lemon Squeezy, our payment provider and merchant of record. Refunds go back to the card or account you paid with, and usually appear within 5–10 business days, depending on your bank.

Email contact@carelevelready.com from the address you used to buy, with your order number if you have it. See also our terms of service.