Terms of service

CareLevelReady(“we”, “us”) is an independent website for families preparing for a Support at Home aged care assessment or review. We are not a government service and are not affiliated with My Aged Care or the Department of Health, Disability and Ageing. Contact: contact@carelevelready.com.

• Free guides about Support at Home, the aged care assessment and reviews.
• A free calculator that estimates a likely classification range from your answers.
• Paid document preparation: the assessment preparation pack and the review preparation pack. Each is a document built from the answers you give, for you to check and use.

The paid packs are not yet available. These terms will apply to them when they launch.

Everything on the site is general information. It is not medical, legal or financial advice and does not take into account everything about your situation. Calculator results are estimates. The actual classification is decided by the Australian Government using what the assessor records. We do not guarantee the outcome of any assessment, review or application.

• You must be 18 or over.
• If you give us information about another person, you must be that person, have their consent, or be authorised to act for them.
• Describe things as they really are. Our tools exist to make the record accurate, and must not be used to overstate needs.
• Check any document before you use it, and correct anything that isn’t right.
• Don’t misuse the site, for example by trying to disrupt it or using it to send emails to other people.

• Prices are shown before you pay. They are in Australian dollars and include GST.
• Payments are processed by Lemon Squeezy, which acts as the merchant of record and issues your receipt. Its own terms also apply to the payment.
• One purchase covers one document for one person.
• You can edit your document’s wording as often as you like, and produce it again after changing your answers up to 2 more times at no extra cost.
• The assessment preparation pack includes a single-use discount code for the review preparation pack, valid for 6 months. Codes can’t be exchanged for cash.
• Refunds and fixes are covered by our refund policy.

When the packs launch, documents will be drafted by an AI system from your answers, following fixed rules: it may use only what you tell us, and must say when something wasn’t provided. Each draft will be checked by software before you see it. Even so, you are responsible for reviewing the document before using it.

We handle your information as described in our privacy policy. Questionnaire answers and documents are deleted after 90 days, or sooner if you ask.

Your document is yours to use, share and submit. The site’s guides, design, questions and software belong to us; you may quote or link to them, but please don’t copy them in bulk.

We aim to keep the site available and accurate, and to update it when official rules change, but we can’t promise it will always be available or error-free. We may change the site, our products or these terms. If we make a significant change to these terms we will update the date at the top of this page.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for a paid product is limited to the amount you paid for it.

Questions about these terms: contact@carelevelready.com.